Referral Team

The Referral Team

Ron Falls – Founder and President

Certifications / Classes

  • Chuck Dewald’s Vortex Drying School
  • IICRC Approved Water Restoration Technician
  • Dri-Eaz University IICRC Applied Structural Drying Class
  • American Drying Institute Structural Drying School Graduate
  • Reets Drying Academy Certified
  • IICRC Approved Carpet Cleaning Technician
  • IICRC Approved Repair And Installation Technician
  • IICRC Approved Upholstery And Fabric Cleaning Technician
  • IICRC Approved Rug Cleaning Technician
  • IICRC Approved Odor Control Technician
  • IICRC Approved Floor Care Technician
  • IICRC Approved Applied Microbial Remediation Technician
  • Lisa Wagner’s Rug Secrets
  • CTI Multi-Skills Training Program – Stain Removal, Odor Control And Commercial Carpet Cleaning
  • Bane Clene’s Management Class
  • Joe Polish’s Boot Camp And Platinum Plus Group
  • Strategies For Success By Jon Don Attendee
  • Howard Partridge’s Knights Of The Round Table

Alan Falls – General Manager

  • Graduated from Carroll High School
  • Graduated from IPFW with an Associates Degree in Organizational Leadership and Supervision

Certifications / Classes

  • IICRC Approved Master Textile Cleaner
  • IICRC Approved Carpet Cleaning Technician
  • IICRC Approved Repair And Installation Technician
  • IICRC Approved Upholstery & Fabric Cleaning Technician
  • IICRC Approved Rug Cleaning Technician
  • Master Rug Cleaner Designation By Oriental Rug Cleaning
  • IICRC Approved Odor Control Technician
  • IICRC Approved Floor Care Technician
  • IICRC Approved Color Repair Technician
  • Completion of Pemberton’s Fabric Pro Upholstery Specialist Course
  • Certified Floorcovering Installers Association Technical Certification
  • Certified in Stone Maintenance By Stone Care International
  • Completion Of Stone Techs Stone, Tile & Grout Care Class At Bane Clene Institute
  • Completion of CTI Multi-Skills Training Program – Stain Removal, Odor Control
  • Commercial Carpet Cleaning & Stone, Tile & Grout Cleaning
  • Completion Of Basic Coatings Cleaning & Maintenance Of Hardwood Floors Training Class
  • IICRC Approved Journeyman Water Restorer
  • IICRC Approved Water Restoration Technician
  • IICRC Approved Master Water Restorer
  • Completion of Drieaz University IICRC Applied Structural Drying Class
  • American Drying Institute Structural Drying School Graduate
  • Reets Drying Academy Certified
  • IICRC Approved Applied Microbial Remediation Technician
  • IICRC Health and Safety Technician
  • Completion of Bane Clene’s Management Class
  • Completion of Joe Polish’s Boot Camp And Platinum Plus Group
  • Strategies For Success By Jon Don Attendee
  • Howard Partridge’s Knights Of The Round Table
  • Dale Carnegie Course Graduate
  • Completion of Violand Management Development Program
  • Completion of Restoration Sciences Academy’s Xactimate Estimating Course
  • Completion of Reets Drying Academy Water Damage Restoration Technician Course

What Our Customers Are Saying About Alan…

  • “I’m very pleased with the work done by Alan of your organization. The carpet hadn’t been cleaned for nine years and once again it looks like new. Alan was very professional and very thorough in his cleaning method.” – Mrs. Reith
  • “I was impressed with the service I received.  Alan did a good job on my carpet.  He was friendly and explained what he was doing while he was doing it.  Everything was explained from the van to the history of the company.  You set the bar high.  Thanks.”  –  Mr. Johnson

 

Kory – Lead Cleaning & Restoration Technician

Certifications / Classes

  • IICRC Approved Carpet Cleaning Technician
  • IICRC Approved Upholstery & Fabric Cleaning Technician
  • Completion of Basic Coatings Wood Floor Cleaning & Maintenance Program
  • Completion Of Bane Clene’s Stone, Tile & Grout Care Class
  • Completion of Reets Drying Academy Water Damage Restoration Technician Course
  • Value-Added Service Technician Cleaning (VAST) Seminar by Jon-Don attendee

What Our Customers Are Saying About Kory…

  • “I have used [a franchise company] in the past, but Kory from Referral took more time and did a more thorough job of cleaning 8 upholstered kitchen table chairs, 2 large dog beds and a large family room.  We were comfortable with Kory in our home for a couple hours today.  We added a water stain spot to his work list and he gladly removed the stain.  No complaints!” – Mr. & Mrs. Covert
  • “Wow! Our carpets look brand new! Kory did an excellent job, he was thorough and very personable! Well worth the money spent in my opinion. We received a follow up call the next day making sure we were happy with the service. Very happy, thank you!!!” – Ashley Hill

Ben – Cleaning & Restoration Technician

Ben Porter - Cropped, White BackgroundCertifications / Classes

What Our Customers Are Saying About Ben…

  • “The cleaning process done by Jeremy and Ben on my nearly 20 year old carpet exceeded my expectations. The carpet looks nearly new and the two gentlemen were very professional, explained things as the cleaning moved along, and took the time to do the cleaning right. They removed stains that other rug cleaning companies could not do. Very impressed.” – Ms. Bezdon
  • “Referral is a little more expensive than others – but there results were much better. Our carpets look new again!  I have two labs and two teens, so our carpet gets a work out.  Referral got our carpet clean and smelling very fresh.  Ben got on his hands and knees and cleaned right up against the baseboards.  I have never seen anyone do that!” – Mrs. Speelman

 

Jacob – Cleaning & Restoration Technician

 Jacob Reish - White Background, Cropped

Certifications / Classes

What Our Customers Are Saying About Jacob…

  • “Jeremy and Jacob were very friendly and professional. They arrived right on time. They took their time with our carpet and the results were amazing, just what we were hoping for. I’ve heard that this company is more expensive than others in the area, but I can honestly say that their services are worth it.” – Ms. Stuckey

Jeremy – Cleaning & Restoration Technician

 Jeremy

Certifications / Classes

  • IICRC Approved Carpet Cleaning Technician
  • Completion of Basic Coatings Wood Floor Cleaning & Maintenance Program
  • Completion Of Bane Clene’s Stone, Tile & Grout Care Class
  • Completion of Reets Drying Academy Water Damage Restoration Technician Course
  • Value-Added Service Technician Cleaning (VAST) Seminar by Jon-Don attendee

What Our Customers Are Saying About Jeremy…

  • “I could not be happier with the job Jeremy did on my carpets!!! They look new again. He arrived on time and was very courteous and friendly, as was the lady who answers the phones. I will be using their services again in the future and would/will recommend to family and friends!!” – Mrs. Houser
  • “My wife and I had decided on carpet replacement with hardwood flooring when we called and tried Referral Cleaning. Jeremy was so helpful and did such a fine job that we decided not to replace the carpet! What a savings!” – Mr. Peare

Alexis – Equipment Maintenance Technician

 Alexis Deprey - Cropped - White Background

Angela – Office Manager

Certifications / Classes

  • IICRC Approved Carpet Cleaning Technician
  • FWCS Continuing Education – Microsoft Excel: Beginning and Beyond
  • Fred Pryor Seminars – Communication Skills For Women
  • CTI Multi-Skills Training Program – Stain Removal, Odor Control and Commercial Carpet Cleaning
  • Strategies For Success by Jon Don Attendee
  • Completion of Restoration Sciences Academy’s Xactimate Estimating Course
  • Completion of Basic Coatings Wood Floor Cleaning & Maintenance Course
  • Completion of Restoration Sciences Academy Xacimate Estimating 283
  • Xactimate 28 Certification Level 1
  • Fred Pryor Seminar – Leadership & Management Skills For Women

Brenda – Office Assistant

Bren Prentice - Cropped, White Background

Audrey Falls – Director of Marketing & Business Development

Team - Audrey Falls

Certifications / Classes

  • IICRC Approved Carpet Cleaning Technician
  • Completion of Pemberton’s Fabric Pro Upholstery Specialist Course
  • Completion of Basic Coatings Wood Floor Cleaning & Maintenance Program
  • Completion Of Bane Clene’s Stone, Tile & Grout Care Class
  • Completion of Reets Drying Academy Water Damage Restoration Technician Course
  • Strategies For Success by Jon Don Attendee
  • Completion of Violand Sales Force Development Course
  • Fred Pryor Seminar – Leadership & Management Skills For Women

Joseph – Web Design & IT Support

 Certifications / Classes

  • Ivy Tech Community College: Technical Certificate, Software Development
  • Ivy Tech Community College: Associate of Science, Software Development
  • Ivy Tech Community College: Associate of Applied Science, Software Development
  • Ivy Tech Community College: Associate of Science, Informatics
  • Currently Attending Indiana Institute of Technology: Bachelor of Science, Web Development

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