Frequently Asked Questions

Hard Surface Cleaning
Frequently Asked Questions


  • Does Referral offer Natural Stone, Marble & Granite Restoration, Cleaning, Sealing, Honing , Polishing, Crack Repair, Scratch & Etch Removal?

No, We recommend you call Steve Manter (with Manter & Sons) at 260-485-7883
  • Does Referral apply color sealers?

No, but if you call our office at 260-483-4383 and we may be able to recommend someone that does.
  • Does Referral seal natural stone?

At this time Referral only offers grout sealing, not stone sealing.  We recommend you call Steve Manter (with Manter & Sons) at 260-485-7883
  • Does Referral strip and wax VCT Tile?

No, we recommend you call Kathy’s Floor Care & Cleaning Service at 260-422-4072 or The Cleaning Company at 260-484-7283
  • Can Referral clean linoleum or vinyl hard surface flooring?

Yes, we use the same tile & grout cleaning process.
  • Can you clean tile on walls and showers?

Yes, we have a specialized tool to do just that!
  • Do you clean the tile or just the grout?

Our process cleans the tile and grout at the same time.
  • What type of grout can you clean?

Our cleaning process safely cleans sanded, unsanded and epoxy grout.
  • If my grout is damaged or cracked should I have it cleaned first or repaired?

If your grout needs repaired, have it cleaned first. This will find any other loose or damaged grout and will reveal the original color of the grout so you know what color to match the new grout to.
  • What if my grout needs more than cleaning?

Sometimes grout becomes so badly stained or blotchy, no amount of cleaning will restore them to the desired color. You have 2 options: 1- Remove the old grout by mechanically grinding and removing at least 2/3 of the depth of the grout, then regrouting. This is tedious, dusty work and there is a high chance that the tile will be damaged in the process. 2- Recolor the grout. However we have seen the color begin to wear or chip off over time if the color does not adhere properly to the grout. Ensure the grout is clean and ready for recoloring before using this method.
We recommend cleaning first.  During the process we will help find any loose or broken grout.  After cleaning you will be left with the grout color that the new repair grout needs to match.
  • What can I use daily to clean my floor without leaving a residue?

Visit our products page to see what products we offer to help you keep your floors clean in between professional cleaning.
We recommend cleaning first.  During the process we will help find any loose or broken grout.  After cleaning you will be left with the grout color that the new repair grout needs to match.

General Frequently Asked Questions

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