Part-Time Office Assistant / Inside Sales Position

Responsibilities Include:

Understanding of our cleaning services and procedures to properly answer the callers questions and solve their problem
Answering incoming phone calls, giving an accurate quote for requested services, properly answering questions, use education and salesmanship to persuade callers to use our service
Follow-up promptly on quotes given or interest shown
Efficiently scheduling jobs for multiple trucks & technicians
Prepare work orders
Inside phone sales to our client base
Making pre-cleaning reminder and follow up quality assurance calls to jobs
Receiving rugs in shop including inspecting, measuring, quoting, loading/unloading
Product sales from our office
Daily tracking of payroll hours
Invoicing jobs & collecting payment
Filing
Track #’s and generate sales reports
Data entry & basic book keeping using Quickbooks
Handle customer concerns
Creating, printing and mailing client correspondence and marketing materials
Housekeeping chores at the office including vacuuming, dusting, and cleaning the restroom
Creating & maintaining established relationships with our networking partners through phone calls and email
Operate office equipment including computer, phone, scanner, fax and printer
Occasional errands or deliveries if needed
Be open to helping out on occasional jobs during storm surges or in special need

Required Qualifications:

High School Diploma or minimum of GED
Excellent English Phone & Communication Skills
Excellent Math Skills- Addition, Subtraction, Multiplication, Division, Calculating Time
Computer Skills : Microsoft Word, Excel, Email, Typing Accurately
Dependable Transportation with a Valid, Insurable Indiana Drivers License
Clean Cut, Professional Appearance a Must
We Provide a Non-Smoking Environment
Passing a drug test, criminal background report and BMV driving record

The Ideal Candidate Will Possess These Important Traits:

Teachable, with a willingness to learn and follow company systems
Friendly, outgoing, cheerful, enthusiastic, can-do attitude
A positive and cooperative team player
Personable and fun to work with, yet professional
Friendly, pleasant, caring voice quality. Clearly articulates words
Writing skills including good grammar & spelling
Dependable, regular attendance & punctual / on time
Not afraid to do soft sales using education-based marketing over the phone, in the home, in the office or outside sales
Enjoys proactive inside phone sales to our client base, networking partners and prospective clients
Versatile, on occasion willing to get hands dirty by helping out on the job if necessary when our workload is extra busy such as from large floods, in shop rugs or shorthanded due to illness or vacation
Willingness to learn and interest in self-improvement and continuing education of personal/professional/technical growth through audio training and certification classes recommended by the company
Be able to prioritize and handle multiple incoming tasks
Stay calm, and organized if under pressure
Honesty and trustworthiness is absolutely necessary when handling confidential information
Detail oriented
Likes things neat and clean
Organizational skills
Responsible

Scheduled Hours:

Monday: 8:30-5:00 with 30-minute lunch = 8 hours
Tuesday: 8:45-2:15 with 30-minute lunch = 5 hours
Wednesday: 8:45-2:15 with 30-minute lunch = 5 hours
Thursday: 8:45-2:15 with 30-minute lunch = 5 hours
Friday: 11:30-5:30 with no lunch = 6 hours
Total: 29 Hours Per Week

Additional hours and flexibility on occasion or during unusual busy times you may be asked to come in early or stay late.

Starting Wage: Initial Training Rate of $10.00-12.00 / Hour. Potential starting pay commensurate based on ability and experience. Additional Office Performance Bonus of up to $3 / hour based on performance after training is completed. We want you to learn more so you can earn more! The faster you learn, then everyone wins.

I’m Really Interested In Working For Referral, What Do I Do Now?

Get to know us by exploring our website to learn more about the services we offer, our company history, meet our team members and watch video testimonials from our ‘Customer cheerleaders’ on our YouTube Channel to see what they say about Referral.
Click here to fill out our online application. You may email us your resume at office@referralfw.com, but we also request that you fill out the application. You may alternatively come to our office at 2901 Parnell Avenue, Fort Wayne, IN 46805 to fill out a paper application. Click here for directions.
Call 260-255-5389 and leave a 60-second message about why you think we should hire you. This phone line is set up just for this purpose, so a live person won’t answer, you will reach a voicemail.
We will review your application and if you meet the initial requirements of this position, our office manager will contact you to set up an initial interview where you will provide references and complete a math, map & typing skills test.
If you pass the initial interview, the General Manager will contact you to set up a second interview.
Before the final hiring decision is made, we will contact your references and you will need to:
1. Pass a criminal background check
2. Pass a drug test.